Customer Testimonials

YouTube Testimonial Hear what Genesys customers have to say about what great customer experience (CX)
means to them.

YouTube Testimonial

ZoomSystems, Reader's Digest, and Securus talk about their experience working with Genesys.

Michael Shaw, Vice President of Field Services, explains how Genesys helps ZoomSystems handle IVR calls on an international scale.

Matthew Stauble, Senior Director of Global Customer Support, explains how the Genesys IVR solution greatly improved Palo Alto's call center efficiency, resulting in better customer service.

Blade Kotelly, a human-factors engineering professor at MIT, discusses how the Genesys platform has helped his students quickly and easily learn speech recognition technology.

Sindhu Rajan, Senior Director of Enterprise Support Services at Hughes Network Systems, explains how Hughes implemented the Genesys cloud-based IVR and CX Analytics in order to reduce costs and generate revenue.