Genesys CX AnalyticsSM

Turn call data into customer experience
excellence for competitive advantage

Built with the Microstrategy
mobile platform, mobile CX Analytics
is available as an iPad app.
Download from the AppStore now!

The current economic downturn and the drive to reduce customer churn is forcing enterprises to re-evaluate how they manage customer interactions. Enterprises must out-think and out-execute the competition to achieve greater customer experience success. Genesys CX Analytics, a business intelligence (BI) analytics tool, is quickly becoming an invaluable component of an enterprise's customer interaction strategy.

Fully on-demand and embedded into our voice applications, enterprises can examine the performance of the voice applications end-to-end to obtain valuable information on customer behaviors and attitudes. Genesys CX Analytics arms you with business-centric analysis of call data so you can make iterative changes in real-time which will enhance the caller experience--consistently.

Let us show how you how Genesys CX Analytics can help your organization have more satisfied customers, lowered costs, and higher revenue per customer- faster.


Datasheet: CX Analytics


White Paper: Identifying the Warning Signs of an 'Unhealthy IVR' – Understanding Caller Behavior and Analytics


Product Tour: CX Analytics
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